Frequently Asked Questions

Everything you need to know about our authentic Austrian treats.

How do you ensure the freshness of your baked goods during transit?

All KIPFERL products are baked to order and vacuum-sealed or placed in airtight eco-friendly packaging immediately after cooling to lock in moisture and flavor before shipping.

What is the typical shipping timeframe for domestic orders?

We process orders within 1-2 business days. Once dispatched, standard shipping usually takes 3-5 business days, while express options are available for 1-2 day delivery.

Do you offer vegan or gluten-free options?

Yes, we have a dedicated selection of vegan Kipferl and gluten-free pastries. Please refer to the 'Dietary Needs' section on our product pages for specific ingredient lists and allergen information.

Can I return food items if I change my mind?

Due to the perishable nature of our products, we cannot accept returns for food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.

How should I store my pastries once they arrive?

To maintain optimal quality, store your pastries in a cool, dry place in an airtight container. Most items can be enjoyed for up to 7 days, or frozen for up to one month.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal.